Terms & Conditions

Smiths Detailing Services is a car detailing business operating from 209 Bunda Street, Parramatta Park, Cairns QLD. You can reach us on 0456 186 696 or at info@smithsdetailingservices.com.au.

Any price we give you by text, phone or email is an estimate based on the information you give us about your vehicle and what it needs.

We confirm the final price once we've seen the vehicle in person. If the condition is significantly different to what was described (for example heavy pet hair, mould, smoke damage, excessive soiling, or paint in worse condition than expected), the job may take longer and cost more. We'll always tell you and get your approval before doing extra work or charging more.

Bookings are made by text message, phone or email. Your booking is confirmed once we've replied and agreed a day with you.

Timeframes we give are estimates. Detailing times vary with the size and condition of the vehicle. We'll keep you updated if a job is running longer than expected.

If you need to cancel or reschedule, please let us know as early as you reasonably can so we can offer the spot to someone else. We understand things come up.

If you don't show up without letting us know, or repeatedly cancel at the last minute, we may ask for a deposit before booking you in again.

Payment is due when the work is finished and the vehicle is ready for collection, unless we've agreed something different with you in writing.

If you're not happy, you don't pay. We mean it, and we stand by our work. Two things keep it fair for both of us.

First, give us the chance to put it right. If something isn't up to scratch, tell us at collection or as soon as reasonably possible afterwards, and allow us a reasonable amount of time and access to your vehicle to fix it. Most issues are sorted quickly. If we can't make it right, you don't pay for that service.

Second, it covers the work we agreed to do. The guarantee applies to the work within the scope you booked, and to results that are reasonably achievable within that scope, budget and timeframe. It doesn't apply to:

• •Issues outside the agreed scope of work.
• •Results that aren't reasonably achievable within the work, budget or timeframe agreed (for example, expecting full paint-correction results from a wash and interior clean).
• •Pre-existing damage, or faults unrelated to the work we did.
• •Normal wear and tear.
• •Outcomes we told you upfront couldn't be achieved on your vehicle.

We'll always be straight with you before we start about what is and isn't realistically achievable for your vehicle and budget.

• •Please take the time to clear your personal belongings out of the vehicle before you drop it off, especially cash, wallets, phones, sunglasses, tools and paperwork.
• •If you do leave things in the vehicle, we'll take them out while we clean and put them back when we're finished. It's not ideal for us though, so a quick clear-out beforehand really helps.
• •Please make sure the vehicle is registered and roadworthy if it needs to be moved.
• •Let us know about anything we should be aware of, such as loose trim, aftermarket paint or wrap, existing damage, or parts that need special care.

Detailing dramatically improves how a vehicle looks, but it isn't panel work and it can't undo everything. Depending on your vehicle's condition, some things may not be fully removable, including deep scratches and chips, etched or sun-damaged paint, permanent stains, burns, tears, cracked trim, and long-standing odours.

Paint correction works by removing a very fine layer of clear coat. On vehicles with thin, previously repainted or already heavily corrected paint, there are limits to what can be done safely. We'll always tell you what's realistically achievable before we start.

We often photograph and film the vehicles we work on and share them on our website and social media. If you'd prefer we didn't use images of your vehicle, just tell us — before or after the job — and we'll leave it out or remove it.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law.

To the extent permitted by law, and other than those guarantees, our liability is limited to re-supplying the service or paying the reasonable cost of having it re-supplied.

We may update these terms from time to time. The version published on this page at the time of your booking is the one that applies to you.

These terms are governed by the laws of Queensland, Australia.