Privacy Policy

The information we collect is what you give us when you get in touch or book a job:

• •Your name and contact details (mobile number, and email address if you use it).
• •Details about your vehicle: make, model, condition, and what you'd like done.
• •The content of messages you send us by text, email or social media.
• •Photos and video of your vehicle taken while we work on it.
• •Your address, only if it's relevant to the job or an invoice.

We don't collect or store your payment card details. We don't ask for sensitive information (like health or financial records), and you don't need to give us any.

Almost always directly from you: by text message, phone call, email, social media message, or in person when you drop your vehicle off.

• •To give you a quote and answer your questions.
• •To book your vehicle in and confirm the day.
• •To contact you about your job, including when your vehicle is ready.
• •To invoice you and keep our business records.
• •To improve our service.

Our website's main contact button opens your own messaging app with a pre-filled message. Nothing is sent until you press send — we only receive your number and message once you choose to send it.

We use your number to talk to you about your quote and your job. We won't add you to marketing texts unless you've agreed to it, and you can tell us to stop contacting you at any time.

We may photograph or film your vehicle and share the results on our website and social media. If you'd rather we didn't, just tell us and we won't — or we'll take it down if it's already up.

We don't sell your information, and we don't share it for anyone else's marketing. We only share it where we need to run the business, for example:

• •Our website host and email provider, who store data on our behalf.
• •Our accountant or bookkeeper, for invoicing and tax records.
• •Anyone we're required to share it with by law.

If you leave us a Google review, that review and whatever name you use are public on Google, and are governed by Google's own privacy policy rather than this one.

This website doesn't use advertising or tracking cookies, and we don't run analytics that profile you. Our host may keep standard server logs (such as IP addresses) for security and reliability. If we add analytics later, we'll update this page.

Your information is kept on password-protected phones, computers and reputable cloud services. We take reasonable steps to protect it from misuse, loss and unauthorised access.

We keep it only as long as we need it for the job and our record-keeping obligations, then delete it or let it lapse.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we'll deal with it promptly. There may be occasions where we need to keep certain records (for example tax records) even after a deletion request.

If you're unhappy with how we've handled your information, please contact us first — we'd like the chance to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The current version is always the one published on this page.